We want you to be satisfied with DentaLeverage. This policy explains how refunds work for each product. All payments are processed by Stripe; refunds are returned to your original payment method and typically appear within 5–10 business days.
1. Growth Toolkit (One-Time Purchase)
The Toolkit comes with a 14-day money-back guarantee. If you’re not satisfied, contact us within 14 days of purchase at hello@dentaleverage.com for a full refund.
Requests made after the 14-day window will be reviewed on a case-by-case basis but are not guaranteed.
2. Membership (Monthly / Annual Subscription)
- New memberships come with a 14-day money-back guarantee — contact us within 14 days of your first charge for a full refund.
- You may cancel your membership at any time from your account settings.
- Cancellation takes effect at the end of your current billing period. You retain full access until then.
- Outside the 14-day guarantee window, we do not offer partial refunds for unused time within a billing period.
- If you are charged after a cancellation due to a processing error, contact us and we will refund the erroneous charge in full.
3. Growth Partner (Subscription)
- New Growth Partner subscriptions come with a 14-day money-back guarantee — contact us within 14 days of your first charge for a full refund.
- You may cancel your Growth Partner subscription at any time from your account settings.
- Cancellation takes effect at the end of your current billing period.
- Outside the 14-day guarantee window, we do not offer partial refunds for unused time within a billing period.
4. Exceptional Circumstances
We handle billing errors, duplicate charges, and exceptional circumstances on a case-by-case basis. If you have a concern not covered above, please reach out — we will always try to find a fair resolution.
5. How to Request a Refund
Email hello@dentaleverage.com with your account email, the product you purchased, the date of charge, and a brief description of your request. We aim to respond within one business day.